What if something doesn't fit or isn't working?

The right gear can make or break your experience. If something feels off, we'll help you fix it quickly.

If your gear doesn't fit

• Stop by a rental location for a replacement
• Contact support and we'll guide you to the fastest solution

If something isn't working properly

• Pause your activity if needed for safety
• Reach out to our team right away
• We'll troubleshoot or arrange a replacement depending on the issue

Our commitment

We maintain and inspect all gear between rentals—but if something slips through, we'll make it right.

How to avoid issues

• Use sizing guides when booking
• Don't hesitate to ask for recommendations
• Test your gear at pickup before heading out